Shipping policy

Wavian USA ships from the Swiss-Link, Inc. warehouse in Chico, California.

Dispatch

In-stock orders are dispatched within one business day of payment. Business days are Monday through Friday, excluding US federal holidays. Orders placed after 12:00 PM Pacific are processed the following business day.

Rates and delivery

Domestic orders within the United States ship for a flat $8.00. Shipping is free on orders of $150.00 and up. Standard domestic service delivers in 3–5 business days after dispatch. International rates are calculated at checkout by FedEx or USPS based on destination, weight, and the service you select. Transit times are carrier estimates, not guarantees.

Hazardous materials

New, empty, vapor-free fuel cans are not classified as hazardous materials under 49 CFR 173.29(b). They ship by standard ground service with no hazmat surcharge. We do not ship filled cans or any fuel.

Tracking

A tracking number is emailed when your order ships. If tracking has not updated within 3 business days of dispatch, contact us and we will follow up with the carrier.

Addresses and delivery problems

Please verify your shipping address at checkout. Orders returned to us as undeliverable due to an incorrect address will be reshipped at the buyer's expense, or refunded less original shipping cost. If a package is marked delivered but not received, contact us within 30 days and we will open a carrier investigation.

Damaged or missing shipments

Report shipping damage or a short shipment within 30 days of delivery. Keep the box and photograph the box and its contents before discarding anything — carriers require that documentation. See our refund policy for how damaged orders are resolved.

Freight and pallet orders

Pallet quantities ship by LTL freight and are quoted separately. Freight deliveries are curbside; a liftgate or inside delivery must be arranged in advance. Contact us for a freight quote before ordering pallet quantities.

International orders

Where international shipping is offered at checkout, the buyer is responsible for all duties, taxes, and customs fees assessed by the destination country. Refused or abandoned international shipments are refunded less shipping and any carrier charges incurred.

Contact

Swiss-Link, Inc. (DBA Wavian USA)
11094 Midway, Chico, CA 95928, United States
customerservice@swisslink.com · +1 (530) 636-9045