Refund policy

Wavian USA is a brand operated by Swiss-Link, Inc., Chico, California. This policy applies to orders placed on this website.

Manufacturer defect — 365 days

If a can, spout, or accessory arrives defective, or fails from a manufacturing defect within 365 days of delivery, we will replace it or refund it at your choice. Return shipping is paid by us. Contact us with your order number and photos of the defect before returning anything.

Shipping damage — 30 days

Contact us within 30 days of delivery if your order arrives damaged. Keep the damaged box and take photos of both the box and the product before opening or discarding either — carriers require this documentation to process a claim. Damaged items are replaced or refunded once the claim is filed.

Change of mind — 365 days

Unused, unopened products in original packaging may be returned within 365 days of delivery. The buyer pays return shipping. Original shipping charges are not refunded. A restocking fee of up to 15% may apply to items returned without original packaging or in resalable-but-handled condition.

Not returnable

Cans that have held fuel, water, or any other liquid cannot be returned for resale reasons and for safety and regulatory reasons. Freight and pallet orders are handled case by case — contact us before returning.

How to start a return

Email customerservice@swisslink.com or call +1 (530) 636-9045 with your order number and the reason for return. We will issue a return authorization and the return address. Returns received without prior authorization may be delayed or refused.

Refund timing

Approved refunds are issued to the original payment method within 3 business days of us receiving and inspecting the return. Your bank or card issuer may take an additional 5–10 business days to post the credit.

Cancellations

Orders can be cancelled at no cost any time before they are dispatched. Because most orders ship within one business day, contact us as soon as possible. Once an order has shipped, the return terms above apply.

Contact

Swiss-Link, Inc. (DBA Wavian USA)
11094 Midway, Chico, CA 95928, United States
customerservice@swisslink.com · +1 (530) 636-9045